Frequently asked Questions

Yes, the Buyaladdin application is now available for both Android & iOS users. Use the links below to download and install the application on your device:

Buyaladdin application tracks the user's mobile phone location in order to match them accurately with the nearest shopping malls. This will help users conveniently search, buy, and compare products.

Genie Notification is a dedicated channel within the Buyaladdin application through which the Buyaladdin team communicates with its users for all the latest updates and official announcements.

No, it is not mandatory for the users to sign up in the Buyaladdin application to use it. However, it is recommended that users should register an account in order to use its complete features such as purchasing Mileage or products.

Yes, you can create multiple accounts! But to avoid experiencing any confusion and future account issues, we highly recommend one user to use only a single account with one device when shopping inside the Buyaladdin app.

Yes, Buyaladdin targets online shoppers around the world. The application is currently available in English, Chinese, Japanese, Spanish and Korean.

By default, the Buyaladdin application sets the language based on the user's location. You can change the language by simply clicking on the Menu bar >> Settings icon >> Language.

You can send your feedback related to the Buyaladdin application through the "Feedback & Support" option. You can access it by clicking on the Menu bar.

Yes, the Buyaladdin app operates on a Terms of Services of its own. We highly recommend users to read the Terms of Services and Privacy Policy before starting to use the Buyaladdin app.

In addition, there might be cases that involve getting the user’s agreement, particularly during any changes or addition of features within the app. We do our best to notify our users for any updates. In this case, a user's agreement to any Buyaladdin app update will also be considered a full understanding of our Terms of Service.

1. Click on ‘Login’ from the app menu
2. Enter your ‘User ID’ and ‘Password’ and click on ‘Login’

1. Click on the ‘Forgot Password?’ link
2. Enter your ‘Name’ and ‘Email Address’ under the ID assistance section and then click ‘OK’
3. Your User ID will be sent to your registered email address

1. Click on the ‘Forgot Password?’ link
2. Enter your ‘User ID’ and ‘Email Address’ under the PW assistance section and then click ‘Send Verification Code’
3. Enter the Verification Code sent to your registered email address and then click ‘Done’
4. Enter and confirm the new password and then click OK

Buyaladdin Mileage (abbreviated as "Miles" or "M" ) is the exclusive currency and payment system exclusively used for making purchases within the app.

To reduce the exchange fee incurred within different currencies, Buyaladdin implements Miles per unit of currency = M(\).

* For Korean shoppers, Miles will be abbreviated to "M(₩)", referring to the Korean won.
* 1M(₩) is equivalent to 1,000₩. These Miles can be used as cash after purchase.

Miles can be used only through the Buyaladdin application. Miles are not applicable for direct payments in the shopping mall. In the case of the Korean currency "M(₩)," you can purchase a product only from shopping malls that accept Korean won.

1. Click on the ‘Mileage’ option from the bottom of the home screen
2. You will be directed to the Mileage page
3. Click on the ‘Purchase’ option
4. Enter the amount of Mileage you want to buy and click on ‘Purchase’
5. Agree to the ‘Purchase & Refund’ policy
6. Click on ‘Purchase’ again
7. You can select to deposit without bankbook or do a bank account transfer to complete your purchase

The minimum purchase amount is 1M(₩) = 1,000₩. In addition, you can purchase unlimited Miles.
Keep in mind that the purchasing unit is 1M(\).

A user is eligible for a full refund of Miles.

However, if the user also has ABBC, both Miles and ABBC will be refunded at the same time. In addition, the Miles or ABBC cannot be refunded individually.

The refund period is approximately 2 weeks to 3 months. Miles cannot be used or purchased until the refund is completed.

Users cannot cancel a refund request. Once a request has been sent, it will be processed accordingly. We highly suggest users not to send any refund requests if not necessary.

1. Click on the ‘Mileage’ option from the bottom of the home screen
2. You will be directed to the Mileage page
3. Swipe the ‘Mileage card’ to your left to navigate to the ‘ABBC Page’
4. Click on the ‘Purchase’ option
5. Enter the amount of ABBC you want to buy and click on ‘Purchase’
6. Agree to the ‘Purchase & Refund’ policy
7. Click on ‘Purchase’ again and ‘OK’
8. You will now receive a purchase confirmation

ABBC can only be purchased using Buyaladdin Mileage and not through any other payment methods.

By default, all the users are eligible for an additional 20% ABBC when purchasing ABBC with Miles during the extra 20% ABBC event period.

The minimum purchase unit is 0.1 ABBC. A user can purchase up to 5 ABBC per month.
Every month is based on New York timings: 00:00 am of the 1st day to 24:00 pm of the last day.

ABBC will be displayed up to four decimal places. Based on the exchange rate notified in the app during the Buyaladdin service stabilization period, the exchange rate will be based on KEB Hana Bank in Korea at 10:00 KST on 16th October 2020.

Yes, you can request a refund of the ABBC that you have purchased. Please take note that the 20% ABBC given as a bonus cannot be refunded.

When you request a refund of the ABBC, the Miles that you have will be refunded at the same time.

The refund period is approximately 2 weeks to 3 months. ABBC cannot be used or purchased until the refund is completed.

Users cannot cancel a refund request. Once a request has been sent, it will be processed accordingly. We highly suggest users not to send any refund requests if not necessary.

All refunds shall be processed to the user’s registered account in the Buyaladdin app.

Upon Checkout, click the ‘Pay with Mileage’ button. M(\) will then be automatically calculated in the app. Click the ‘OK’ button to successfully purchase using Miles.

Upon Checkout, click the ‘Pay with ABBC’ button. The product's price in ABBC will be automatically calculated and shown in the app. Click the ‘OK’ button to successfully purchase using ABBC.

No, you cannot purchase a product both with the Mileage and ABBC combined. Upon Checkout, a user shall decide either to ‘Pay with ABBC’ or ‘Pay with Mileage’.

Once the payment is successful, a confirmation e-mail will be sent to your registered email account within the Buyaladdin app. Please wait as this might take some time.

Payment Failure:
In case the payment has failed, please request product cancellation from the respective shopping mall.

No, it is not possible to set up a price change when you purchase a product through the Buyaladdin app. Therefore, you cannot avail of any discounts from the shopping malls.

For all shipping concerns, please contact directly the shopping mall where you purchased the product.

For any inquiries other than Mileage, please contact directly the customer center of the shopping mall where you purchased the product.

Regarding any product refund, it will be handled in accordance with the refund policy of each shopping mall. In addition, if Miles are used to purchase the product, the amount cannot be refunded back to the user’s account.

Users will not be able to get Buyaladdin Points as the Buyaladdin registration and referral event have been closed on 16th October 2020.

To convert your existing Buyaladdin Points to Buyaladdin Mileage:

1. Click 'Point' from the application menu.
2. Click on 'Convert' button to change your Buyaladdin Points to Mileage.

The exchange rate from Points to Mileage will be based on 16th October 2020 at 10:00 KST.